Privacy Policy
Last Updated: June 3, 2026
At Elder Love USA, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data when you use our website, forms, and services.
We Do Not Sell Your Data
Elder Love USA does not sell, rent, or exchange your personal information under any circumstances for targeted advertising, profiling, or marketing to third parties nor will we do so at any point in the future.
We generate revenue through our fundraising efforts and our home care services, not through the sale or sharing of personal data.
What Information We Collect
We may collect personal information when you:
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Fill out a contact form
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Sign up for our newsletter
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Apply to volunteer
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Apply for a caregiver or job position
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Submit other forms through our website
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Contact us directly by email or phone
The information we collect may include:
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Name
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Email address
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Phone number
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City or location
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Information you choose to share in forms or messages
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Employment or volunteer application information
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Health information (also known as “protected health information” or “PHI”)
Information Collected Automatically
When you visit or interact with our website, our platform automatically collects certain information, including:
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IP address
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Browser and device information
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Pages visited and website activity
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General location information based on IP address
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Cookie and session data
This information helps us understand how visitors use our website, improve user experience, and maintain website security.
How We Use Your Information
We use the information you provide to:
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Respond to questions and inquiries
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Contact you about services or support you requested
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Send newsletters or updates if you signed up for them
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Review volunteer or job applications
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Provide caregiving related support and communication
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Improve our website and services
We only collect information that is reasonably necessary for these purposes.
When We May Share Information
We may use or share your information only when necessary to help provide services, coordinate care, support a request you made, or meet legal and regulatory requirements.
This may include sharing information to coordinate your care, process payment, and improve or review the services we provide.
To Coordinate Your Care
Health care professionals, such as doctors, therapists, care coordinators, or other providers involved in your care, may need to share information with each other to help determine the best care or services for you. This may include reviewing services you received in the past or services you may need in the future.
We may share information with government agencies or other organizations that provide benefits or services to you, but only when the information is needed to help you receive those benefits or services.
We may also share information with trusted partner organizations, such as Inland Empire Health Plan, Community Health Plan of Imperial Valley, Kaiser Permanente, or VetAssist, when a referral, coordination of care, or service connection is needed.
To Process Payment
We may use or share information about you to receive payment for services provided. For example, insurance companies, health plans, or partner organizations may require information about the services you received before payment can be processed.
To Review and Improve Services
We may use or share information to make sure the services you receive meet certain state, federal, contractual, or quality standards. For example, we may review your protected health information to make sure you are receiving appropriate care and services.
To Protect Health and Safety
We may use or share information when necessary to prevent or reduce a serious threat to your health or safety, the health or safety of another person, or the safety of the public.
For Public Health and Safety Reporting
We may share information for public health activities, such as helping prevent or control disease, injury, or disability. We may also share information when required to report suspected abuse, neglect, or exploitation of children, elders, or dependent adults.
For Oversight and Compliance
We may share information with health oversight agencies when authorized by law. These agencies may review health care systems, government programs, compliance with regulations, and civil rights protections.
For Coroners or Medical Examiners
We may share information with a coroner or medical examiner when necessary, such as to identify a person who has died or determine a cause of death.
For Disaster Relief
We may share information with disaster relief organizations when needed to coordinate care or help notify family or friends of your location, condition, or general well-being during a disaster. When practical, we will give you an opportunity to agree or object before sharing this information.
For Legal Matters
If you are involved in a lawsuit or legal proceeding, we may share information in response to a court order, subpoena, or other lawful request.
For Law Enforcement Purposes
We may also share information with authorities when required to do so by federal or state law. This may include responding to a court order, warrant, or similar legal process; helping locate a suspect, fugitive, witness, or missing person; responding when someone is a victim of a crime and unable to consent; reporting criminal activity at one of our locations; or sharing information during an emergency involving a crime.
For Military, National Security, or Protective Services
We may share information when required by military command authorities, or with authorized federal or state officials for national security, intelligence, protective services, or legally authorized investigations.
For Worker's Compensation
We may share information as needed for workers’ compensation claims or similar programs that provide benefits for work-related injuries or illnesses.
Any sharing of personal information for these purposes is done only when appropriate and, when required, with your knowledge and consent.
Third Party Links
Some of our blogs and pages may contain links to third party websites or services.
We are not responsible for the privacy practices of those websites or services.
We encourage you to review the privacy policies of any external websites you visit before providing personal information.
This Privacy Policy does not apply to third party websites or services.
Children's Privacy
Our website and services are not intended for children under 13 years old, and we do not knowingly collect personal information from children.
Cookies Policy
Our website uses cookies or basic analytics tools to help us understand website traffic and improve user experience.
These tools may collect non-personal information such as browser type, pages visited, device type, and general website activity.
You can adjust your browser settings to disable cookies if you prefer.
You can learn more about our cookies policy at www.elderloveusa.org/cookies
Website Platform and CRM
Our website is built using Wix, which also serves as our customer relationship management (CRM) platform.
Information submitted through our website may be stored and processed through Wix systems.
According to Wix, they maintain a range of technical and organizational security measures designed to help protect customer data and website information.
You can learn more about Wix’s privacy practices here:
https://www.wix.com/about/privacy
You can learn more about Wix’s security measures here:
https://support.wix.com/en/article/wix-security-measures-overview
How We Protect Your Information
We take reasonable steps to protect the information entrusted to us. Access to personal information is limited to authorized staff who need the information to perform their responsibilities.
Data Retention
We keep personal information only for as long as necessary to provide services, communicate with you, comply with legal obligations, or maintain business records.
Access to personal information is limited to authorized team members, staff, or contractors who need the information to provide services, respond to inquiries, or perform their job responsibilities.
You may unsubscribe from newsletters or marketing emails at any time by clicking the unsubscribe link in the email or contacting us directly.
To request access or deletion of your information, email us at info@elderloveusa.org
Your Rights About Your Protected Health Information (PHI)
You have rights when it comes to your health information. We want you to understand those rights and feel comfortable asking questions about how your information is used, shared, or protected.
You Can Ask To See Or Get a Copy of Your Records
You may ask to review or receive a copy of your health information. In some cases, certain records may have extra legal protections, such as mental health, substance use, or psychotherapy-related records. Because of those rules, there may be times when a request is limited or denied.
If your request is approved, we may charge a reasonable fee for copying or mailing the records. We may also ask if you would prefer a summary instead of the full record.
Most records are provided within 30 days. If your request is denied, you may be able to ask for the decision to be reviewed.
You Can Ask Us To Correct Something
If you believe something in your record is wrong or incomplete, you can ask us to correct it.
We will review your request carefully. However, we may not always be able to make the change. For example, we may deny the request if the information came from another provider, if it is not part of the record you are allowed to access, or if we believe the information is already accurate and complete.
You Can Ask Who Has Received Your Information
You can ask for a list of certain people or organizations we have shared your health information with. You can request information going back up to six years. One request per year is usually free. If you ask for another list within the same 12-month period, we may charge a reasonable fee. We will tell you the cost first so you can decide whether to continue.
You Can Ask Us To Limit How We Use Or Share Your Information
You can ask us not to use or share certain health information for care coordination, payment, or business operations. We are not always required to agree, but we will consider your request. If we do agree, we will follow it unless the information is needed for emergency care or another legally allowed reason.
You Can Ask Us To Contact You In A Certain Way
You can ask us to contact you in a way that feels safer or more private for you.
For example, you may ask us to call a specific phone number, send mail to a certain address, or avoid leaving detailed messages. We will do our best to honor reasonable requests.
You Can Ask Us Not To Share Certain Information With Your Health Plan
If you pay for a service fully out of pocket, you may ask us not to share information about that service with your health plan for payment or business operations.
We will follow this request unless the law requires us to share the information.
You Can Choose Someone To Act For You
You may choose someone to help make decisions about your health information. This may be someone with medical power of attorney, a legal guardian, or another authorized representative. Before we allow that person to act on your behalf, we will make sure they have the legal authority to do so.
Your California Privacy Rights (CCPA)
If you are a California resident, you have the right to:
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Know what personal information we collect
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Request access to your personal information
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Request correction of inaccurate information
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Request deletion of your personal information
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Request that we stop using or sharing information in certain situations
To request access to or deletion of your information, email us at: info@elderloveusa.org
Under applicable California privacy laws, we will confirm receipt of your request within 10 business days and respond to requests to access, correct, or delete personal information within 45 calendar days.
You can learn more about your rights here: