Privacy Policy
Last Updated: June 3, 2026
At Elder Love USA, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data when you use our website, forms, and services.
We Do Not Sell Your Data
Elder Love USA does not sell, rent, or exchange your personal information under any circumstances for targeted advertising, profiling, or marketing to third parties nor will we do so at any point in the future.
We generate revenue through our fundraising efforts and our home care services, not through the sale or sharing of personal data.
What Information We Collect
We may collect personal information when you:
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Fill out a contact form
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Sign up for our newsletter
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Apply to volunteer
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Apply for a caregiver or job position
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Submit other forms through our website
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Contact us directly by email or phone
The information we collect may include:
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Name
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Email address
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Phone number
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City or location
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Information you choose to share in forms or messages
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Employment or volunteer application information
Information Collected Automatically
When you visit or interact with our website, our platform automatically collects certain information, including:
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IP address
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Browser and device information
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Pages visited and website activity
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General location information based on IP address
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Cookie and session data
This information helps us understand how visitors use our website, improve user experience, and maintain website security.
How We Use Your Information
We use the information you provide to:
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Respond to questions and inquiries
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Contact you about services or support you requested
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Send newsletters or updates if you signed up for them
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Review volunteer or job applications
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Provide caregiving related support and communication
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Improve our website and services
We only collect information that is reasonably necessary for these purposes.
When We May Share Information
We may share information only when necessary to help provide services or support you requested.
For example, we may share information with trusted partner organizations such as Inland Empire Health Plan, Community Health Plan of Imperial Valley, Kaiser Permanente, or VetAssist when a referral, coordination of care, or service connection is needed.
Any sharing of personal information for these purposes is done only with your knowledge and consent.
We may also share information when legally required to do so.
Third Party Links
Some of our blogs and pages may contain links to third party websites or services.
We are not responsible for the privacy practices of those websites or services.
We encourage you to review the privacy policies of any external websites you visit before providing personal information.
This Privacy Policy does not apply to third party websites or services.
Children's Privacy
Our website and services are not intended for children under 13 years old, and we do not knowingly collect personal information from children.
Cookies Policy
Our website uses cookies or basic analytics tools to help us understand website traffic and improve user experience.
These tools may collect non-personal information such as browser type, pages visited, device type, and general website activity.
You can adjust your browser settings to disable cookies if you prefer.
You can learn more about our cookies policy at www.elderloveusa.org/cookies
Website Platform and CRM
Our website is built using Wix, which also serves as our customer relationship management (CRM) platform.
Information submitted through our website may be stored and processed through Wix systems.
According to Wix, they maintain a range of technical and organizational security measures designed to help protect customer data and website information.
You can learn more about Wix’s privacy practices here:
https://www.wix.com/about/privacy
You can learn more about Wix’s security measures here:
https://support.wix.com/en/article/wix-security-measures-overview
How We Protect Your Information
We take reasonable steps to protect the information entrusted to us. Access to personal information is limited to authorized staff who need the information to perform their responsibilities.
Data Retention
We keep personal information only for as long as necessary to provide services, communicate with you, comply with legal obligations, or maintain business records.
Access to personal information is limited to authorized team members, staff, or contractors who need the information to provide services, respond to inquiries, or perform their job responsibilities.
You may unsubscribe from newsletters or marketing emails at any time by clicking the unsubscribe link in the email or contacting us directly.
To request access or deletion of your information, email us at info@elderloveusa.org
Your California Privacy Rights (CCPA)
If you are a California resident, you have the right to:
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Know what personal information we collect
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Request access to your personal information
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Request correction of inaccurate information
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Request deletion of your personal information
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Request that we stop using or sharing information in certain situations
To request access to or deletion of your information, email us at: info@elderloveusa.org
Under applicable California privacy laws, we will confirm receipt of your request within 10 business days and respond to requests to access, correct, or delete personal information within 45 calendar days.
You can learn more about your rights here: