Question 1

What are your services and how much do they cost?

Accepted Answer

https://youtu.be/dF2TQfawMcI

We offer two main services: caregiving and cleaning.

Our caregiving services are available at a flat rate of $30 per hour, with a two-hour minimum and no long-term contracts.

We help older adults with daily tasks such as bathing, cooking, light housekeeping, shopping, medication management, transportation, and much more.

Our cleaning services are priced at $40 per hour for basic cleaning and $50 per hour for deep cleaning, also with a two-hour minimum and no long-term contracts.
The proceeds from our cleaning program help support our mission to provide affordable caregiving services.
Learn more about our home care service 👉 elderloveusa.org/homecareservice(https://www.elderloveusa.org/homecareservice)

Explore our cleaning service 👉 elderloveusa.org/clea(https://www.elderloveusa.org/clean)n

Question 2

Am I eligible for your services?

Accepted Answer

https://youtu.be/AWT6pC8JiMM

Our services are available to any adult who needs extra support to live independently and safely at home.

There are no complicated requirements.

If you need help, we’re here for you.

We will talk through your needs and make sure you are getting the care you need.

You can contact us at  info@elderloveusa.org (mailto:info@elderloveusa.org)or 888-336-8322

Our dedicated client care coordinator will personally assist you.

Question 3

How do I apply for your services?

Accepted Answer

https://youtu.be/VfhI_54xhfA

Getting started is simple. You can reach out to us via email or phone so we can learn more about your needs, answer questions, and help set up the care that’s right for you or your loved one. You can also download our new client form to get a head start!
Email: info@elderloveusa.org
(mailto:info@elderloveusa.org)Phone: 888-336-8322
Download the new client form here.(https://elderloveusa.org/homecareservice#services) You can mail it back to:  41550 Eclectic St, Palm Desert, CA 92260  (Inside the RAP Foundation) - Corporate HQ  Or send it by email to info@elderloveusa.org

Question 4

How long will it take for care to start?

Accepted Answer

https://youtu.be/GQgPB-Fkpi8

We work quickly because we know care is important.

Clients are usually scheduled within a few days of receiving their new client paperwork.

However, sometimes we need to hire someone specifically for you, so it is best to get the process going as soon as possible.

Question 5

Which days do you offer services on?

Accepted Answer

We offer care seven days a week, including weekends and holidays.

Question 6

Can I have two shifts with a caregiver in one day?

Accepted Answer

Yes, absolutely. Many clients prefer morning and evening support, and we’re happy to arrange two separate visits each day to fit your routine.

Question 7

Can you provide transportation to my appointment?

Accepted Answer

https://youtu.be/c4Vs5u6RHfA

Yes. Our caregivers can help with transportation to appointments, shopping, social outings, or errands, and we also provide assistance before, during, and after your appointment for safety and comfort.

There is a .70/mile charge if we use the caregivers car. If we use your car, there is not additional cost per mile.

Question 8

Do you serve my area?

Accepted Answer

https://youtu.be/Cr2lUzJJ0k8

We serve a wide range of communities across Southern California.

We operate primarily in Southern California such as Riverside County, San Bernardino County, Imperial County, San Diego County, Orange County, but can do special hiring for anyone in California.

We also provide services in Phoenix, AZ

Tell us your location, and we’ll let you know right away if we have caregivers available in your area or if we need to make a special hire.

Question 9

I have Medi-Cal / IEHP / Kaiser. Can I get access to services through them?

Accepted Answer

https://youtu.be/zFoxCjwnxpo

Yes. If you're on Medi-cal through IEHP or Kaiser, you may be able to receive care for free.”

You can reach out to us via email or phone so we can learn more about your needs, answer questions, and help set up the care that’s right for you or your loved one.

You can also fill out the patient referral form to get a head start.

Authorization approvals can take up to 10 days, so get started as soon as you can.

Question 10

What is the process for accessing services through Medi-Cal / IEHP / Kaiser?

Accepted Answer

Getting started is simple. You can reach out to us via email or phone so we can learn more about your needs, answer questions, and help set up the care that’s right for you or your loved one. You can also fill out the patient referral form to get a head start. Authorization approvals can take up to 10 days, so get started as soon as you can.

Question 11

I received a referral from IEHP/Kaiser/etc. What should I do next?

Accepted Answer

Wonderful! Just give us a call to confirm your information, and we’ll schedule your care assessment and get you set up with a caregiver as soon as possible.

Question 12

I was just released from rehab/hospital and need care immediately. Can you assist?

Accepted Answer

Yes, we understand how important support is after a hospital or rehab stay. Contact us right away and we’ll work quickly to arrange care so you can rest, recover, and feel safe at home.

Question 13

Do you have any client testimonials I can review?

Accepted Answer

Yes!

Here's one from Chris Costlow from Big Bear Lake, CA." Our elderly family members are every bit as important to us as our children are. Elder Love USA understands this. Their caregivers are beyond compassionate and empathetic. I would recommend Elder Love to ANYONE needing assistance taking care of aging family members. It's a special company staffed by special people and they do everything they can to minimize the cost of care. Five-star all the way."

You can see more testimonials here.(https://www.elderloveusa.org/testimonials)

Question 14

How do you keep your services running if you are a nonprofit?

Accepted Answer

https://youtu.be/ZOGjg5vnMEI

We are able to provide home care services at a reduced rate through a combination of client support, partnerships with managed care partners, fundraisers, individual donations, sponsorships, grants and our cleaning program revenue.

You can learn more about our mission here. (https://www.elderloveusa.org/ourmission)

Question 15

Can I request a caregiver based on my specific needs?

Accepted Answer

https://youtu.be/cpjWrjtrT34

Yes, you can request a caregiver who has experience and expertise in managing specific care needs, such as dementia, Alzheimer’s, or other specialized conditions. We aim to match you with a caregiver whose skills align with your individual requirements.

Question 16

Can I request a caregiver with the same language that I do?

Accepted Answer

Yes, you can request a caregiver who speaks your preferred language to ensure clear communication.

Question 17

Can I request a caregiver with the same gender that I do?

Accepted Answer

Yes, you have the option to request a caregiver of a specific gender if that is your preference. We strive to respect your comfort and personal needs in the caregiving process.

Question 18

What if I am not happy with the assigned caregiver?

Accepted Answer

If the client is not happy with their current caregiver, they can call us and request a different caregiver. We are committed to ensuring your comfort and care, and we will work with you to find a caregiver who better meets your needs and preferences.

Question 19

What is the advantage of using a nonprofit caregiving agency?

Accepted Answer

Because we have various funding sources such as a combination of client support, partnerships with managed care partners, fundraisers, individual donations, sponsorships, grants and our cleaning program revenue, we are able to provide home care services at a reduced rate.

Question 20

Do you assist veterans?

Accepted Answer

https://youtu.be/zcxmgPuME44

Absolutely. We’ve even partnered with VetAssist to make the process of applying for the VA’s “Aid and attendance” benefit easier. Learn more here.(https://www.elderloveusa.org/veterans)

Question 21

Do your caregivers receive training?

Accepted Answer

All caregivers undergo thorough background checks and training through Caregiver Training University.

Question 22

Are your caregivers insured and bonded?

Accepted Answer

Yes, all of our caregivers are fully insured and bonded to give you peace of mind.

Question 23

Can I get a caregiver for respite care?

Accepted Answer

Yes, we provide respite care services to give family caregivers a break.

Question 24

Can I apply as a caregiver?

Accepted Answer

Yes! You can apply here. (elderloveusa.org/work)

Frequently Asked Questions

If you can't find the answer to the question you have, feel free to contact us at info@elderloveusa.org or 888-336-8322