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Frequently Asked Questions
If you can't find the answer to the question you have, feel free to contact us at info@elderloveusa.org or 888-336-8322
Our caregiving services are available at a flat rate of $30 per hour, with a two-hour minimum and no long-term contracts.
We help older adults with daily tasks such as bathing, cooking, light housekeeping, shopping, medication management, transportation, and much more.
Learn more about our home care service 👉 elderloveusa.org/homecareservice
If you or a loved one is enrolled in IEHP Medi-Cal, Kaiser Medi-Cal, or the Community Health Plan of Imperial Valley (CHPIV), we can offer services at no cost.
Learn about our Medi-Cal Covered Services here 👉 elderloveusa.org/medi-cal
Our services are available to any adult who needs extra support to live independently and safely at home.
There are no complicated requirements.
If you need help, we’re here for you.
We will talk through your needs and make sure you are getting the care you need.
You can contact us at info@elderloveusa.org or 888-336-8322
Our dedicated client care coordinator will personally assist you.
Getting started is simple. You can reach out to us via email or phone so we can learn more about your needs, answer questions, and help set up the care that’s right for you or your loved one. You can also download our new client form to get a head start!
Email: info@elderloveusa.org
Phone: 888-336-8322
Download the new client form here. You can mail it back to: 41550 Eclectic St, Palm Desert, CA 92260 (Inside the RAP Foundation) - Corporate HQ Or send it by email to info@elderloveusa.org
We work quickly because we know care is important.
Clients are usually scheduled within a few days of receiving their new client paperwork.
However, sometimes we need to hire someone specifically for you, so it is best to get the process going as soon as possible.
We offer care seven days a week, including weekends and holidays.
Yes, absolutely. Many clients prefer morning and evening support, and we’re happy to arrange two separate visits each day to fit your routine.
Yes. Our caregivers can help with transportation to appointments, shopping, social outings, or errands, and we also provide assistance before, during, and after your appointment for safety and comfort.
There is a .70/mile charge if we use the caregivers car. If we use your car, there is not additional cost per mile.
We serve a wide range of communities across Southern California.
We operate primarily in Southern California such as Riverside County, San Bernardino County, Imperial County, San Diego County, Orange County, but can do special hiring for anyone in California.
We also provide services in Phoenix, AZ
Tell us your location, and we’ll let you know right away if we have caregivers available in your area or if we need to make a special hire.
Yes. If you're on Medi-cal through IEHP Medi-Cal, Kaiser Medi-Cal, or the Community Health Plan of Imperial Valley (CHPIV) you may be able to receive care for free.
You can reach out to us so we can learn more about your needs, answer questions, and help set up the care that’s right for you or your loved one.
You can also fill out the patient referral form to get a head start.
IEHP Member form: https://form.jotform.com/241724565868166
CHPIV Member form: https://form.jotform.com/260606988931166
Kaiser Permanente Member Form: https://form.jotform.com/242107270844149
Authorization approvals can take up to 10 days, so get started as soon as you can.
Getting started is simple. You can reach out to us via email or phone so we can learn more about your needs, answer questions, and help set up the care that’s right for you or your loved one. You can also fill out the patient referral form to get a head start. Authorization approvals can take up to 10 days, so get started as soon as you can.
Wonderful! Just give us a call to confirm your information, and we’ll schedule your care assessment and get you set up with a caregiver as soon as possible.
Yes, we understand how important support is after a hospital or rehab stay. Contact us right away and we’ll work quickly to arrange care so you can rest, recover, and feel safe at home.
Yes!
Here's one from Chris Costlow from Big Bear Lake, CA." Our elderly family members are every bit as important to us as our children are. Elder Love USA understands this. Their caregivers are beyond compassionate and empathetic. I would recommend Elder Love to ANYONE needing assistance taking care of aging family members. It's a special company staffed by special people and they do everything they can to minimize the cost of care. Five-star all the way."
You can see more testimonials here.
We are able to provide home care services at a reduced rate through a combination of client support, partnerships with managed care partners, fundraisers, individual donations, sponsorships, grants and our cleaning program revenue.
You can learn more about our mission here.
Yes, you can request a caregiver who has experience and expertise in managing specific care needs, such as dementia, Alzheimer’s, or other specialized conditions. We aim to match you with a caregiver whose skills align with your individual requirements.
Yes, you can request a caregiver who speaks your preferred language to ensure clear communication.
Yes, you have the option to request a caregiver of a specific gender if that is your preference. We strive to respect your comfort and personal needs in the caregiving process.
If the client is not happy with their current caregiver, they can call us and request a different caregiver. We are committed to ensuring your comfort and care, and we will work with you to find a caregiver who better meets your needs and preferences.
Because we have various funding sources such as a combination of client support, partnerships with managed care partners, fundraisers, individual donations, sponsorships, grants and our cleaning program revenue, we are able to provide home care services at a reduced rate.
Absolutely. We’ve even partnered with VetAssist to make the process of applying for the VA’s “Aid and attendance” benefit easier. Learn more here.
All caregivers undergo thorough background checks and training through Caregiver Training University.
Yes, all of our caregivers are fully insured and bonded to give you peace of mind.
Yes, we provide respite care services to give family caregivers a break.
We offer a competitive rate of $30 per hour for our private pay clients.
f you or a loved one is enrolled in IEHP Medi-Cal, Kaiser Medi-Cal, or the Community Health Plan of Imperial Valley (CHPIV), we can offer respite services at no cost.
Yes! You can apply here.
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