PRIVACY NOTICE

Last updated June 16, 2020

 

Thank you for choosing to be part of our community at Elder Love USA (“Company”, “we”, “us”, or “our”). We are committed to protecting your personal information and your right to privacy. Our privacy policy outlines how we protect the personal information of those who visit our website and use our in-home care services. If you have any questions or concerns about our notice or our practices with regards to your personal information, please contact us at shannon@elderloveusa.org
 

When you visit our website https://www.elderloveusa.org/ and use our services, you trust us with your personal information. We take your privacy very seriously. In this privacy notice, we seek to explain to you in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy notice that you do not agree with, please discontinue the use of our Sites and our services.
 

This privacy notice applies to all information collected through our website (such as https://www.elderloveusa.org/), and/or any related services, sales, marketing, or events (we refer to them collectively in this privacy notice as the “Services“).

Please read this privacy notice carefully as it will help you make informed decisions about sharing your personal information with us.



 

WHAT INFORMATION DO WE COLLECT AND HOW DO WE USE YOUR INFORMATION?
 

In Short: We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.

When we run Facebook advertisements, we may collect your personal information. Specifically your Full Name, Email, and Phone Number. We will use the data you provided, specifically your first & last name, email address, and phone number, to email you more information about the service being advertised, helpful information about our services, and information about elder care in general. You will have the option to unsubscribe. We may also use your phone number to contact you about our services.

Other information collected via our Services and website will be collected for a variety of business purposes described below.

We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below.
 

We use the information we collect or receive:
 

• To deliver services to the user. We may use your information to provide you with the requested service.
   

• To respond to user inquiries/offer support to users. We may use your information to respond to your inquiries and solve any potential issues you might have with the use of our Services.
   

• For other Business Purposes. We may use your information for other Business Purposes, such as identifying usage trends, determining the effectiveness of our promotional campaigns, and to evaluate and improve our Services, products, marketing, and your experience. 
  
  
  
   

WILL YOUR INFORMATION BE SHARED WITH ANYONE?
 

We may process or share data based on the following legal basis:
 

• Consent: We may process your data if you have given us specific consent to use your personal information in a specific purpose.
   

• Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
   

• Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
   

• Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal processes, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
   

• Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.
   

More specifically, we may need to process your data or share your personal information in the following situations:
 

• Vendors, Consultants, and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include payment processing, data analysis, email delivery, hosting services, customer service, and marketing efforts. We may allow selected third parties to use tracking technology on the Services, which will enable them to collect data about how you interact with the Services over time. This information may be used to, among other things, analyze and track data, determine the popularity of certain content, and better understand online activity. Unless described in this Policy, we do not share, sell, rent, or trade any of your information with third parties for their promotional purposes.
   

• Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
   

• Third-Party Advertisers. We may use third-party advertising companies to serve ads when you visit the Services. These companies may use information about your visits to our Website(s) and other websites that are contained in web cookies and other tracking technologies in order to provide advertisements about goods and services of interest to you.
   

• Business Partners. We may share your information with our business partners to offer you certain products, services or promotions.

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HOW LONG DO WE KEEP YOUR INFORMATION?
 

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.
 

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). 
 

When we have no ongoing legitimate business need to process your personal information, we will delete it.

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DO WE COLLECT INFORMATION FROM MINORS?
 

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or
guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will take reasonable measures to promptly delete such data from our records. If you become aware of any data we have collected from children under age 18, please contact us at shannon@elderloveusa.org

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WHAT ARE YOUR PRIVACY RIGHTS?
 

In Short: You may review, change, or terminate your account at any time.
 

The right to access - You have the right to request from us for copies of your personal data. We may charge you a small fee for this service. 
 

The right to erasure- You have the right to request from us to erase your personal data, under certain conditions. 
 

The right to rectification-You have the right to request from us to correct any information you believe is inaccurate. You also have the right to request Our Company to complete information you believe is incomplete.
 

If you are resident in the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.



 

HOW WE STORE YOUR DATA

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We use a third-party service customer relationship management tool:  Kartra to store your data.  You may contact them here:

https://home.kartra.com/home
Genesis Digital LLC
7660 Fay Ave #H184
La Jolla, CA 92037
+1 (872) 777-2727

DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
 

In Short: Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information.

California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.

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DO WE MAKE UPDATES TO THIS POLICY?
 

In Short: Yes, we will update this policy as necessary to stay compliant with relevant laws.

We may update this privacy notice from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

 

 

HOW CAN YOU REVIEW, UPDATE, DELETE DATA, OR CONTACT US ABOUT THIS POLICY?
 

If you have any requests,  questions, or comments about this policy, you may contact us via phone or email or by post to:
 

Elder Love USA
41550 Eclectic St, 

Palm Desert,
CA 92260

Phone:888-336-8322
Email:  info@elderloveusa.org 

You may also reach us by filling out our Contact Form.